Privacy Policy

1. Business operator

2. Information we collect

We collect the following information directly from you or through your use of the Website:

• Reservations: lead guest's name, email address and phone number, stay dates, number of guests, requests
• At check-in (guest register): name, address and occupation of all guests; for foreign nationals without an address in Japan, nationality, passport number and a copy of the passport
• My Page: email address, name, phone number, usual party size
• Opening news sign-up: email address
• Sponsorship inquiries: name, company or organization, email address, phone number, inquiry details
• Reception for on-site help: parent's name and email address, child's name, date of participation (registered by the parent)
• Business members: the Contracting Company you belong to, registration date, bookings that used company points and their purpose
• Corporate Contracts: name and email address of the Contracting Company's contact person
• Payments: payment results (card numbers are collected and managed by the payment processor; we do not keep them)
• Coupons, member points and thank-you points: balances and history, use of gift links, membership period, records of participation
• Cookies to keep you logged in, and server logs such as access times

3. Purposes of use

• Receiving, confirming, changing and cancelling reservations, and guidance for your stay
• Charging room and cancellation fees and confirming payment
• Keeping the guest register and verifying identity under the Private Lodging Business Act
• Ensuring safety during your stay and contacting you in emergencies
• Providing My Page, coupons, the paid membership (member points and early booking) and thank-you points
• Providing business membership and preparing and sending usage statements to Contracting Companies
• Opening news and information about the Property (only if you request it)
• Responding to sponsorship inquiries
• Responding to inquiries
• Improving the Services and preventing misuse
• Complying with laws

4. Allergies and other health information

Information about children's allergies or health that you choose to give us is used only to keep your stay safe. By providing it, you consent to our collecting it for this purpose.

5. Provision to third parties

We do not provide personal information to third parties without your consent, except:

• As required by law (such as inquiries from investigative or administrative authorities under the law)
• When necessary to protect life, body or property and it is difficult to obtain your consent
• Other cases permitted by the APPI

If you book with a gift coupon link, the giver's My Page only shows that the link was used. We do not share your name or other details with the giver.

If a business member books using company points, based on the consent given at registration, we report the date, stay dates, amount, purpose and name of the booking to the Contracting Company as a usage statement. We do not share bookings that do not use company points or information about your family.

6. Outsourcing

We outsource the handling of personal information to the extent needed for the purposes above. We choose contractors carefully and supervise them as necessary. Our main contractors are:

7. Handling by businesses outside Japan

To send emails, the recipient address and content are processed on the servers of Twilio Inc. (SendGrid) in the United States. Credit card payment information may be processed by the payment processor's group in countries including the United States.

The United States has no comprehensive federal law equivalent to the APPI, but state laws and other regulations apply (see the Personal Information Protection Commission's survey of foreign data protection systems). We have confirmed through each company's terms and policies that they take necessary measures to protect personal information.

8. Retention period

The guest register is kept for 3 years from the date it is made, as required by the Private Lodging Business Act.

Other information is kept as long as needed for the purposes of use or as required by law, and then deleted.

9. Security measures

To prevent leakage, loss or damage of personal information, we take the following measures:

• We appoint a person responsible and limit handling to those who need it
• We encrypt communications (SSL/TLS) and restrict access to the admin screen with authentication
• Login links expire quickly and are stored in a form that cannot be restored
• The guest register is kept with access limited to authorized people
• We train the people who handle personal information

10. Cookies

The Website uses cookies to keep you logged in. We do not use advertising or tracking cookies, and we do not currently use analytics tools. If we start to, we will update this policy.

We use Google Maps to show maps. When a map is shown, Google LLC may collect information through cookies and other means (under Google's privacy policy).

We embed Instagram posts to show how the house is being built. When they are shown, Meta Platforms, Inc. may collect information through cookies and other means (under Meta's privacy policy).

11. Requests for disclosure, correction, suspension of use, etc.

To request notice of purposes of use, disclosure, correction, addition or deletion, suspension of use or erasure, suspension of provision to third parties, or disclosure of records of provision to third parties regarding your personal information, please contact us below. After confirming your identity, we will respond without delay as required by law.

Information registered on My Page can be changed by you on My Page.

12. Contact

13. Changes to this policy

We may change this policy to reflect changes in law or the Services. Important changes will be announced on the Website.